What do the medical billing services consist of?

Entering new patient demographics
Claims information verification (for clean claims submission)
Electronic and paper claim submissions to insurance companies
Electronic claim setup for providers
Correction and resubmission of claims
Claims tracking and follow up
Claims appeals
Payment posting
Patient statements/billing
Monthly practice management reports

Will I need to sign a contract to use your services?

Yes, although all of our services offer a convenient month to month plan. Signing a one or two year contract; however, will drop your costs dramatically.

What fees are involved?

In most cases we charge a percentage of money collected as a result of our billing efforts. We will also charge a one-time initial setup fee to cover the cost of setting up a provider in our computer system. Fees are dependent on the services we provide for each individual doctor.

Are you a collection agency?

No. We make a reasonable effort to obtain payment and recommend delinquent accounts be sent to a collection agency.

Will I need to purchase any computer equipment or software programs to utilize your services?

No, DMB�s services are designed to accommodate your practice management needs in a non-evasive manner. We want your experience to be as �cost free� and educational as possible.

Is Dallas Medical Billing HIPAA compliant?

Yes, DMB has a HIPAA compliance plan in action. Additionally, all employees who handle claims at DMB have successfully completed HIPAA training.

What are your business hours?

We are open Monday through Friday from 7:30 AM to 4:30 PM, Central Standard Time.

Can you be reached outside of business hours?

We have phone voice messaging, fax machines and e-mail. We will reply to messages during business hours.

What are the employee qualifications at DMB?

All of our medical billers have at least 7 years of billing experience. All of our employees have at least 5 years of experience in a medical office.

Is DMB a home based company?

No, DMB runs a professional business in a professional manner. Home based companies do not offer the level of privacy and integrity our clients and their patients require. Our offices provide a professional, success driven environment. We work hard to provide our clients with the assurance that their sensitive documents will be handled and prepared with care and accuracy.

How do we get the information necessary for billing to you?

If you are a local practice, we may arrange a pick up service for your claims. If you are not local, you may send the information via mail, Fed-Ex, or fax.

When should we send our billing information to you?

As often as you like. We recommend daily, weekly, or twice a month depending on patient and/or case volume.

What information is needed in order to generate a claim?

Patient Demographics: Name, Address, Phone, SSN, DOB, Marital Status, Employment Information, and Contact Information.
Insurance information: Primary and Secondary Insurance Carrier, Policy/Member Number, Insured�s Name, Address, Phone, Relationship to Patient, Copy of Insurance Card (front and back).
Superbill or treatment form containing the following: Date of Service, Referring Physician, Diagnosis Codes (ICD-9), Procedure Codes (CPT) and Modifiers (if applicable), Units (if applicable), Time (if applicable)

How do you handle payments received from the billing done in your office?

When you begin using our service, we will set up a post office box that will act as a lock-box, where all payments will be mailed. These payments are delivered directly to your bank if they accept lock-box deposits. The bank will instantly deposit all payments into your account and copies of the checks along with the EOB�s are mailed to our office. The correspondence will also be mailed to our office. We will then post the payments to the patient�s accounts and address each piece of correspondence. If your bank does not accept lock-box deposits or if this service is not feasible for your practice, payments will be received at DMB's place of business and/or electronic funds tranfers will be set up for participating insurance companies.

How often will patients be billed?

Patients will receive 3 statements of their account monthly, after insurance has paid, unless you have requested for us not to bill the patient.

How do you handle nonpayment from an insurance company?

If a denial of payment is not valid, we will send an appeal to the insurance company for the amount we should be paid. If a denial of payment is valid, we will bill the account to the patient or recommend it be written off.

How do you handle nonpayment from the patient?

If we have sent out 3 monthly statements with no response from the patient, we will recommend the account be sent to a collection agency.

FAQ